FAQ
Don’t worry. Some payments are processed manually and this takes time, but as soon as possible. Several hours maximum in the evening but normally much less than 30 minutes from Monday to Friday from 9am to 5am.
Yes, if we haven’t processed your order yet, you can log in to your account and cancel your order yourself. Alternatively, you can email us to cancel it, but the first option is better and quicker.
From time to time, orders are split and shipped from several countries. Split orders will not cost you anything extra. Most products are currently shipped from France and most C-Liquids are shipped from Spain.
This may be due to a number of reasons such as incorrect card details, name, address, insufficient funds, etc… We do not fail orders ourselves. Please contact your card provider (bank) for details, this will normally resolve the problem.
Our billing is carried out outside Europe and some banks will simply call to confirm that you have carried out the transaction. Nothing wrong with that, just the sign of a ‘good’ bank.
New customers may be required to pass a one-off security check. Once passed, we will never ask again. This involves a photo showing the card you used to make the payment (front ONLY). If you wish, you can cover part of your card, but we must be able to see your name and 4 numbers (from the long 16-digit card number). As soon as the information is received, your order will be dispatched. Your details are never shared or stored.
– Awaiting payment: Your order has been received, so there’s no need to order again. Please wait for an e-mail update.
– Payment received: Your payment has been received. We have your payment.
– Awaiting dispatch: Your order will be dispatched within 1 working day.
– Dispatched: We have dispatched your order, simple as that.
– Failed/Cancelled: Explicit.
– Security check: Our payment provider requires a 1-time security check.
– Refund/RESHIP: explicit.
Does Trusted Tablets ship to the UK?
Oui nous expédions sans problème vers les royaumes unis. Toutefois, certains de nos produits sont interdis d’entrée sur ce territoire.
All orders receive e-mail updates, whether they have failed or not. If you have not yet received an e-mail, please check your junk mail or spam folder as some e-mails are directed there. Please move them to your inbox to prevent this from happening again. You can also log in to your account HERE and check the status of your order at any time via our site. Please also check that you have used the correct e-mail address to begin with.
All orders receive e-mail updates, whether they have failed or not. If you have not yet received an e-mail, please check your junk mail or spam folder as some e-mails are directed there. Please move them to your inbox to prevent this from happening again. You can also log in to your account HERE and check the status of your order at any time via our site. Please also check that you have used the correct e-mail address to begin with.
International orders will take a little longer, but for continental Europe the average delivery time is between 3 and 10 working days and for the rest of the world between 10 and 20 working days.
No, we do not accept PayPal or ever will, the reason being that it is against PayPal’s terms and conditions and anyone using PayPal to accept payment from Research Chemicals is accepting payments illegally. You and we run the risk of having your PayPal account closed and funds withheld for 180 days or not at all.
Not sorry, due to the nature of the business, all shipments are final, you have from the time of purchase to the time of shipment to cancel an order yourself via your account or email. We do not except returns. no exceptions!
The answer is yes, we’ve been trading 100% in one form or another for several years now. You can look for real online reviews (not trolls) and reviews left by former customers.
All orders are packaged very very discreetly and do not look like the graphics on our websites. We have developed an excellent way of shipping the order after many years of practice. Large orders such as crystal or pellets are heat sealed in foil, packaged if pellets and shipped in padded envelopes. Blotting paper orders only are heat sealed and shipped in a rigid carrier, do not fold the envelopes. There is no mention of our product names or website on the outside of the packaging. IMPORTANT: We do not use/add a return address or send an invoice with your order(s).
Don’t worry. Some payments are processed manually and this takes time, but as soon as possible. Several hours maximum in the evening but normally much less than 30 minutes from Monday to Friday from 9am to 5am.
Yes, if we haven’t processed your order yet, you can log in to your account and cancel your order yourself. Alternatively, you can email us to cancel it, but the first option is better and quicker.
From time to time, orders are split and shipped from several countries. Split orders will not cost you anything extra. Most products are currently shipped from France and most C-Liquids are shipped from Spain.
This may be due to a number of reasons such as incorrect card details, name, address, insufficient funds, etc… We do not fail orders ourselves. Please contact your card provider (bank) for details, this will normally resolve the problem.
Our billing is carried out outside Europe and some banks will simply call to confirm that you have carried out the transaction. Nothing wrong with that, just the sign of a ‘good’ bank.
New customers may be required to pass a one-off security check. Once passed, we will never ask again. This involves a photo showing the card you used to make the payment (front ONLY). If you wish, you can cover part of your card, but we must be able to see your name and 4 numbers (from the long 16-digit card number). As soon as the information is received, your order will be dispatched. Your details are never shared or stored.
– Awaiting payment: Your order has been received, so there’s no need to order again. Please wait for an e-mail update.
– Payment received: Your payment has been received. We have your payment.
– Awaiting dispatch: Your order will be dispatched within 1 working day.
– Dispatched: We have dispatched your order, simple as that.
– Failed/Cancelled: Explicit.
– Security check: Our payment provider requires a 1-time security check.
– Refund/RESHIP: explicit.
Does Trusted Tablets ship to the UK?
All orders receive e-mail updates, whether they have failed or not. If you have not yet received an e-mail, please check your junk mail or spam folder as some e-mails are directed there. Please move them to your inbox to prevent this from happening again. You can also log in to your account HERE and check the status of your order at any time via our site. Please also check that you have used the correct e-mail address to begin with.
All orders receive e-mail updates, whether they have failed or not. If you have not yet received an e-mail, please check your junk mail or spam folder as some e-mails are directed there. Please move them to your inbox to prevent this from happening again. You can also log in to your account HERE and check the status of your order at any time via our site. Please also check that you have used the correct e-mail address to begin with.
International orders will take a little longer, but for continental Europe the average delivery time is between 3 and 10 working days and for the rest of the world between 10 and 20 working days.
No, we do not accept PayPal or ever will, the reason being that it is against PayPal’s terms and conditions and anyone using PayPal to accept payment from Research Chemicals is accepting payments illegally. You and we run the risk of having your PayPal account closed and funds withheld for 180 days or not at all.
Not sorry, due to the nature of the business, all shipments are final, you have from the time of purchase to the time of shipment to cancel an order yourself via your account or email. We do not except returns. no exceptions!
The answer is yes, we’ve been trading 100% in one form or another for several years now. You can look for real online reviews (not trolls) and reviews left by former customers.
All orders are packaged very very discreetly and do not look like the graphics on our websites. We have developed an excellent way of shipping the order after many years of practice. Large orders such as crystal or pellets are heat sealed in foil, packaged if pellets and shipped in padded envelopes. Blotting paper orders only are heat sealed and shipped in a rigid carrier, do not fold the envelopes. There is no mention of our product names or website on the outside of the packaging. IMPORTANT: We do not use/add a return address or send an invoice with your order(s).
